General Printing FAQ

Click on TABS to expand.


How should I set up a Spot UV job? . . .

There are 2 different files required for Spot UV: The Spot UV template file and the regular print file. The Spot UV template file indicates where the UV coating needs to be applied. White areas indicate no UV and black indicates UV. Please use 100% K, no use of shadows, glows or grayscale. For the best quality we recommend creating mask files in a vector-based program.

How should I set up a Plastic Card job? . . .

When designing plastic cards, keep in mind there is no white ink in CMYK so all frosted and clear plastic cards are transparent. We’ve rounded out the corners of these cards for a chic look at no extra charge! And, as a precaution, these cards come with a thin, protective, peel-off layer to prevent the cards from scratching during packaging and shipping.

How do I set up a Foil Worx job? . . .

Foil job files are set up the same as Spot UV job files. You must provide a separate Foil mask file: black in the areas you want the foil and white in the areas without. Please use 100% K, no use of shadows, glows or grayscale. If you order a Foil Worx job with Spot UV, you'll need to provide separate mask files for the Foil (foil mask) and UV (spot UV mask), in which case you may be required to provide up to 6 files.

Things to know about Foil Work Jobs:

  • Foil types cannot be mixed on same job. For example, you can use all silver on a job but not silver and gold on the same job.
  • Foil and UV coating can't overlap, both should be at least 1/16" apart to avoid foil peeling off.
  • Avoid using small/fine text or lines for foil objects.
  • There may be up to a 1/16" shift on the placement of the foil. Keep this in mind if you are trying to align foil with other printed artwork on the card.
  • For best results, use foil coverage on less than 50% of the entire print side.

What is Multi-foil and how do I set it up? . . .

Multi-foil turns a wide range of CMYK colors into multi-colored foils. Adding this upgrade to your print job will get the attention you’ve been looking for! For a multi-foil job, you must include a multi-foil mask file along with your CMYK file. The mask file indicates where multi-foil will be applied. The file setup is the same as Spot UV. Use 100% K where multi-foil needs to be applied and white where it is not.

Multi-foil works best on lighter colors. The darker the color, the less vibrant the multi-foil. Do not use very thin or small text with multi-foil. For best results, use San-Serif fonts above 12 pt. If you have multi-foil applied to a white area, it will have a silver look. For better quality, we recommend creating mask files in vector-based programs. If you would like plain silver multi-foil to print, make sure to have at least 15% K in the CMYK print file area in order to obtain the highest quality silver multi-foil effect.

What are 4D Lenticular Prints and how do I set them up? . . .

4D Lenticular takes 2 images or more and creates an effect that mimics the images vanishing and then reappearing as you move it up and down. Both plastic 4D viewer and backing is 21pt, only the front side will have the 4D effect. Dark solid colored and/or textured backgrounds work well. San-Sarif fonts work best. Avoid small, fine, and thin type (the bolder the better!).

A regular .125" bleed is required for 4D prints. The total bleed should be .125" added to the cut size. For example, if you are ordering a business card the final size you should upload is 3.625 x 2.125. The files should still be CMYK and 300dpi as normal.

White and light colored areas are transparent. Other views/flips will show through white areas causing a ghosting effect. White and light colored areas only work well if each view has white/light colors in the exact same area.

How do I set up a Booklet? . . .

For best results, please download the booklet template available on our templates page.

All pages must be uploaded separately. Page count starts with the cover as page 1, inside cover as page 2 and so on. Total bleed is .25” and total Safety is .5”. For example, an 8.5”x11” booklet with bleed should be 8.75”x11.25” total.

How do I set up Envelopes? . . .

Please download the envelope template in our templates page.

What is Metallic Pearl paper? . . .

Our 14pt Metallic Pearl paper is a unique stock that shimmers in light when viewed from different angles. The stock itself is embedded with Pearl fibers that give the paper an overall smooth, metallic look. Printing on this stock will give your CMYK colors a subtle shimmer, however heavy ink densities or coverage may diminish the effect.

What are EDGE Cards and how do I set them up? . . .

EDGE Cards are made of three premium quality stocks adhered together creating an ultra thick, 32pt triple layered card with a colored core. Face Stock: 9pt Bright White Premium uncoated with a Smooth finish Insert Stock: 14pt Premium Opaque Black.

What are Suede Cards? . . .

Suede cards have a smooth, supple texture created with soft, velvet laminate, achieving a luxurious suede-like look and feel.

Why does my business card crack around the edges? . . .

Cracking sometimes occurs when the card contains high values of dark colored ink. To prevent cracks, use lighter colors (or if using dark colors, use as little as possible).

Why is there cracking on my scoring job? . . .

Cracks may occur when a job is coated with UV then scored and folded. During use, the cracks may expand and the ink may start to chip off.